Privacy Policy

Last updated: May 31, 2025

Your privacy is important to us

1. Overview

MGEStream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV service.

This policy applies to all users of our service and covers both our website and streaming applications. By using our service, you consent to the data practices described in this policy.

Key Point: We only collect information necessary to provide and improve our service. We never sell your personal data to third parties.

2. Information We Collect

Personal Information

  • Account Information: Email address, username, password (encrypted)
  • Payment Information: Billing details (processed securely by payment providers)
  • Contact Information: Name, email for support communications
  • Profile Data: Preferences, subscription details, service history

Technical Information

  • Device Information: Device type, operating system, app version
  • Connection Data: IP address, connection quality, streaming statistics
  • Usage Data: Viewing history, content preferences, feature usage
  • Log Data: Timestamps, error logs, performance metrics

Automatically Collected Information

  • Cookies: Session data, preferences, authentication tokens
  • Analytics: Anonymous usage statistics, performance data
  • Crash Reports: Error data to improve service stability

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

  • • Authenticate and authorize access
  • • Stream content to your devices
  • • Process payments and subscriptions
  • • Provide customer support

Service Improvement

  • • Analyze usage patterns
  • • Optimize streaming quality
  • • Develop new features
  • • Fix technical issues

Communications

  • • Send service notifications
  • • Provide account updates
  • • Respond to support requests
  • • Send marketing (with consent)

Security & Compliance

  • • Prevent fraud and abuse
  • • Enforce terms of service
  • • Comply with legal requirements
  • • Protect user safety

4. Information Sharing & Disclosure

Important: We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third parties who help us operate our service (payment processors, cloud hosting, analytics)
  • Legal Requirements: When required by law, court order, or government regulation
  • Safety & Security: To protect our users, investigate fraud, or enforce our terms of service
  • Business Transfers: In case of merger, acquisition, or sale of assets (with user notification)
  • Consent: When you explicitly consent to sharing for specific purposes

All third-party service providers are bound by confidentiality agreements and must comply with applicable privacy laws.

5. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for stored data
  • Secure password hashing (bcrypt)
  • Regular security audits and penetration testing
  • Firewall and intrusion detection systems

Administrative Safeguards

  • Limited access on need-to-know basis
  • Employee background checks and training
  • Incident response procedures
  • Regular backup and disaster recovery
  • Compliance monitoring and reporting

Note: While we implement industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security practices.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

Account Data

Retained while your account is active and for 30 days after account deletion

Payment Records

Retained for 7 years for tax and legal compliance purposes

Usage Analytics

Anonymous usage data retained for 2 years for service improvement

Support Communications

Retained for 3 years for quality assurance and training purposes

7. Your Privacy Rights

You have the following rights regarding your personal data:

Access

Request a copy of personal data we hold about you

Rectification

Correct inaccurate or incomplete personal data

Erasure

Request deletion of your personal data (subject to legal requirements)

Restriction

Limit how we process your personal data

Portability

Receive your data in a portable format

Objection

Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@mgestream.net. We will respond within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality, authentication, and security

Performance Cookies

Help us understand how you use our service to improve performance

Functional Cookies

Remember your preferences and provide personalized features

You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard contractual clauses (SCCs)
  • Certification schemes and codes of conduct
  • Binding corporate rules for multinational companies

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we will:

  • Update the "Last modified" date at the top of this policy
  • Send email notifications to registered users
  • Display prominent notices on our website
  • Provide opt-out options for material changes

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries

  • privacy@mgestream.net
  • contact@mgestream.net
  • +212 667-763718

Data Protection Officer

  • dpo@mgestream.net
  • Morocco, serving worldwide

GDPR & Privacy Compliance

We are committed to protecting your privacy and complying with international data protection regulations including GDPR, CCPA, and other applicable laws.